Feltlife Ltd
Refund Policy
Last updated 27 August 2026
Bayaaz is free, so at present there is nothing to refund. This page sets out the policy that will apply to any paid Feltlife product, so that you know the terms before you ever pay us anything.
Fourteen days, no questions
If you buy a Feltlife product and it isn't right for you, write to us within 14 days of purchase and we will refund you in full. You do not need to give a reason, and we will not ask you to justify it.
How to ask
Email hello@feltlife.art from the address you used to buy, or use the receipt link from your payment confirmation. Include the order number if you have it. We aim to reply within two working days.
How the money comes back
Refunds are returned to the original payment method. Our payments would be processed by Paddle acting as merchant of record, so the refund is issued by Paddle and appears on your statement from them. Banks typically take 5–10 working days to post it.
Subscriptions
If a product is sold as a subscription, you can cancel at any time from the link in your receipt. Cancelling stops the next charge; you keep access until the end of the period you have already paid for. Beyond the first 14 days we do not pro-rate part-used periods, but if something has genuinely gone wrong, ask us anyway — we would rather sort it out than hold you to a clause.
Your statutory rights
Consumers in the UK and the EU have a statutory right to cancel most online purchases within 14 days. Where digital content is delivered immediately, that right can be waived at checkout — but our own 14-day policy above applies regardless, and it does not reduce any right you have by law.